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Receive messages by voice

FAQs

What personal information do you require?
To sign up to the new Your Community Alerts system you are required to complete an online registration form which will help us to target the information that we send you based on your preferences. Certain details are required and other details are up to you whether you provide them to us.

Will you share my details with other agencies?
During the registration process and in your 'administration' area you will have the opportunity to select additional licensed national partners who will, if authorised by you, see your data and send you messages. All the partners listed may not be actively using the system straightaway so you will be notified as they come on board. You can remove any partner at any time.

Will you send me spam?
No, the only communication we will have with you will be via the Your Community Alerts email and occasional consultation via email.

Can I cancel my subscription?
You can opt out of the entire system or add or delete the types of messages you receive at any time.

Simply click on the link ‘change settings’ found at the bottom of all emails sent the Your Community Alerts system to update your preferences.

Why do you ask for my email address, telephone and mobile number?
Having an email address is required for registration purposes so that you can administer your account and to keep your preferences up-to-date. Your Community Alerts system allows us to send messages either by email, an alert through the mobile app, text or by voicemail. Our main form of contact with you will be via email, if however we need to contact you in an emergency then we may use the telephone and text services.

How will I know emails are from Gloucestershire Constabulary?
All Your Community Alerts messages are sent from the secure Neighbourhood Alert system and are clearly branded as being from Gloucestershire Constabulary.

Can I reply to the email?
Yes, we welcome your comments and thoughts. Clicking on the 'reply' link within a message will send your reply to the person that sent the message on behalf of Gloucestershire Constabulary.

Do you read the emails?
Yes, all emails are read and appropriately actioned. Please be aware that we may not reply if it is simply information you want to pass to us for our attention. However, please be assured that everything you send us is reviewed.

Do others see my email address?
No, other subscribers will not see any of your details.

Can I forward or print out Your Community Alerts messages and share it with friends, or is it confidential?
These emails are not confidential and we welcome introductions to others. We do advise that you remove any personal details you don’t wish to sharesuch as email addresses. Friends and family can sign up to Your Community Alerts by visiting www.yourcommunityalerts.co.uk.

Can I change my contact details if I move house or internet provider?
Yes, use the links at the bottom of the Your Community Alerts email, or visit your account details on the Your Community Alerts website.

Does Your Community Alerts cost me anything?
No, Your Community Alerts subscription is free. No other charges or fees will be incurred.

Is this to replace Neighbourhood Watch?
No, this will not be replacing any Neighbourhood Watch schemes. In time, it will replace the current system that we use for Neighbourhood Watch but it will not mean you will lose service, unless you choose not to subscribe to Your Community Alerts. We are sure that it will complement existing schemes and initiatives within Gloucestershire. Your Community Alerts is linked to the national Neighbourhood Watch 'Our Watch' system and will improve the way in which police and Watch schemes are able to communicate with and support each other.

Can I report crime by email?
No, this scheme is not intended to receive information about crimes. Please report crime by calling 101, online here: https://www.gloucestershire.police.uk/contact-us/report-a-crime-or-incident/ or by emailing 101@gloucestershire.police.uk. In an emergency always dial 999.

Can I use Your Community Alerts in an emergency?
No, in an emergency you should always dial 999. An emergency is when there is a risk of serious injury; when there is risk of serious damage to property; when you suspect a crime is in progress or when there is a serious incident which needs immediate police attendance. For non-urgent matters call 101.